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ROCKET SERVICE / RETURNS
REGISTER
YOUR RETURN.
Read the return conditions, then open the form for your order.
BACK TO SERVICE PORTALBEFORE YOUR RETURN REQUEST
Important information about returns
Return conditions
You can find the return conditions in our terms and conditions, particularly chapters 7 “Right of withdrawal for EU consumers” and 8 “Returns and compensation for diminished value”.
- Where the statutory EU right of withdrawal applies, the period is generally 14 days from receipt of the goods. An exception may apply to goods made to your specifications or clearly personalised.
- For a return under the right of withdrawal, you pay return shipping costs according to the applicable conditions. Statutory rights apply to valid complaints.
- Check that all items are included, pack them securely and describe their condition in the form. Use beyond what is necessary to inspect them may lead to compensation for diminished value.
How to register your return
- Have your order details ready: Use the order number and email address from your order confirmation.
- Complete the form: Select the affected items and describe your request.
- Follow the shipping instructions: Follow the instructions on the address, packaging and tracking provided for your case.
Your statutory rights remain unaffected. This confirmation acknowledges that you have read the information; it does not waive withdrawal or warranty rights. You can also contact our support team directly. CONTACT SUPPORT